1. Appointment Confirmation:
All patients must confirm their appointments at least 5 hours prior to the scheduled time. If the appointment is not confirmed within this timeframe, it will be automatically canceled to accommodate other patients.


2.⁠ ⁠Cancellations and Rescheduling:
To cancel or reschedule an appointment, patients must notify the clinic at least 5 hours in advance.
Failure to provide timely notice may result in the need for a deposit for future appointments (see below).


3.⁠ ⁠No-Show Policy:
Patients who do not show up for their appointment without prior notification will be required to pay a deposit before booking their next appointment.
This deposit will be applied toward the cost of the future appointment but is non-refundable if the patient cancels or does not show up again.


4.⁠ ⁠Deposit Requirement for Re-Booking:
Patients who have had unconfirmed or missed appointments will need to pay a deposit to secure their next appointment.
The deposit amount is determined based on the type of service being booked and will be communicated at the time of re-booking.


5.⁠ ⁠Courtesy Reminders:
The clinic will send reminders via call and watsapp 24 hours before the appointment and a final reminder 5 hours before the scheduled time.
It is the patient’s responsibility to confirm the appointment upon receiving these reminders.


6.⁠ ⁠Emergencies and Special Circumstances
We understand that emergencies happen. Please contact the clinic as soon as possible if unforeseen circumstances prevent you from attending your appointment.